Right of withdrawal
Cancellation policy/ right of withdrawal for consumers
Right of withdrawal
If you are a consumer, you have the right to withdraw from the contract concluded with us within fourteen days without giving any reason. The withdrawal period is fourteen days from the day on which you or a third party named by you, who is not the carrier, took possession of the goods. To exercise your right of withdrawal, you must inform us:
hey sleepy GmbH, Mühlenstr.8A, 14167 Berlin; info@lottili.de Phone: 030/75438644
of your decision to withdraw from this contract by an unequivocal statement (e.g. a letter sent by post or e-mail). You can use the attached sample withdrawal form, but this is not mandatory. To meet the withdrawal deadline, it is sufficient for you to send your notification of exercising your right of withdrawal before the withdrawal period has expired.
Consequences of withdrawal
If you withdraw from this contract, we shall reimburse to you all payments received from you, including the costs of delivery (with the exception of the supplementary costs resulting from your choice of a type of delivery other than the least expensive type of standard delivery offered by us), without undue delay and in any event not later than 14 days from the day on which we are informed about your decision to withdraw from this contract. For this repayment, we will use the same means of payment that you used for the original transaction, unless expressly agreed otherwise with you; under no circumstances will you be charged any fees for this repayment. We may withhold the refund until we have received the goods back or until you have provided proof that you have returned the goods, whichever is the earliest.
You must return the goods to us immediately and in any event no later than fourteen days from the date on which you notify us of the revocation of this contract:
hey sleepy GmbH, Mühlenstr.8A, 14167 Berlin
or to hand it over to us. The deadline is met if you send the goods before the period of fourteen days has expired. You shall bear the direct costs of returning the goods.
You only have to pay for any loss in value of the goods if this loss in value is due to handling of the goods that is not necessary for checking their condition, properties and functionality.
Exclusion of the right of withdrawal
The right of withdrawal does not apply in cases of § 312g para. 2, 3 BGB.
In particular, we would like to point out that the right of withdrawal according to § 312g para. 2 no. 1 BGB does not apply to contracts for the delivery of goods that are not prefabricated and for the manufacture of which an individual selection or determination by you is decisive or which are clearly tailored to your personal needs.
In particular, we would like to point out that the right of withdrawal according to § 312g para. 2 no. 6 BGB does not apply to contracts for the delivery of sound or video recordings or computer software in a sealed package if the seal has been removed after delivery,
In particular, we would like to point out that the right of withdrawal according to § 312g para. 2 no. 2 BGB is excluded for contracts concluded for goods that can spoil quickly or whose expiration date would be quickly exceeded. For physical reasons, the condition and quantity of the delivery may not be identical to the return shipment.
In particular, we would like to point out that the right of withdrawal according to § 312g para. 2 no. 3 BGB is excluded for contracts for goods which are sealed and which are not suitable for return for reasons of health protection or hygiene if their seal has been removed after delivery,
The right of withdrawal does not apply to consumers who are neither resident in a member state of the European Union at the time of conclusion of the contract nor have their sole place of residence or delivery address outside the European Union at the time of conclusion of the contract.
Expiry of the right of withdrawal
if the customer requests performance before the withdrawal period expires
The right of revocation shall also expire if we have provided the service in full and have only begun to perform the service after you have given your express consent and at the same time confirmed your knowledge that you will lose your right of revocation upon complete fulfillment of the contract by us.
If you revoke the contract insofar as the service has not yet been provided in full, you shall owe us compensation for the value of the service provided up to the time of revocation if you have expressly requested that we begin with the service before the expiry of the revocation period.
Connected/financed transactions
If you finance this contract by taking out a loan and later revoke the contract, you are no longer bound by the loan agreement if both contracts form an economic unit. This applies in particular if we are also your lender or if your lender makes use of our cooperation for financing. If the loan has already been transferred to us when the revocation becomes effective or when the goods are returned, your lender assumes our rights and obligations under the financed contract with regard to the effects of the revocation or return. However, this provision does not apply if the subject of this contract is the purchase of financial instruments (e.g. securities, foreign exchange or derivatives). If you wish to avoid a contractual commitment as far as possible, make use of your right of revocation and also revoke the loan agreement, provided you are also entitled to a right of revocation.
Sample revocation form
(If you wish to withdraw from the contract, you can fill out this form and send it back to us:)
hey sleepy GmbH, Mühlenstr.8A, 14167 Berlin; info@lottili.de
I/we (*) hereby revoke the contract concluded by me/us (*) for
Ordered on (*)/received on (*):
Name of the consumer(s):
Address of the consumer(s):
Date/ Signature:
(*) Delete as applicable.
End of the revocation instruction